ACCOUNT REGISTRATION DIFFICULTIES

I'VE NOT RECEIEVED MY REGISTRATION EMAIL
We apologise if you have had difficulties opening your account or if you did not receive your registration e-mail. To resolve contact us at support@234bet.com or via the 'HELP' button and we will activate your account manually.

MY ACCOUNT

HOW TO OPEN AN ACCOUNT
  1. Choose ‘REGISTER’ at the top of the page.
  2. Fill in your personal details including a Username and Password (Please note your username cannot be changed once it has been chosen).
  3. You must agree to the terms and conditions by ticking the appropriate box. The terms and conditions can be accessed from the link or from here.
  4. Select the red ‘REGISTER’ button to complete the account opening process.
WHERE IS MY BET HISTORY?
  1. Your previously placed bets can be found under MY BETS on the right-hand side of the screen above the bet slip. From here you can see a brief overview of the last bets placed or you may click the red ‘VIEW ALL MY BETS’ button for a more detailed report.

    (on mobile click the player icon top left and select HISTORY)

ENTERED INCORRECT DETAILS
  1. Select ‘PERSONAL INFO’ from the drop-down menu accessed by selecting the arrow next to your Username.
  2. Your address and contact details can be accessed and amended from here. Some details such as your name, date of birth, and cardholder name cannot be altered for security reasons. You should contact us via email immediately if these details require corrections.
FORGOT USERNAME

If you forget your username you must contact Customer Services from the email registered to the account. Customer service agents are unable to give out this information over the telephone.

FORGOT PASSWORD
  1. Click the padlock icon in the password box at the top of the screen.
  2. Enter your registered email address and click ‘RESET PASSWORD’
  3. You will be sent an email with a link to change the password.
  4. Follow the instructions below to Change Password.
HOW TO UPLOAD DOCUMENTS

You may need to send documents to us for KYC regulatory requirements if verification is needed before you are able to make a withdrawal.
 It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts.
 
To upload your documents please follow the steps below:

1. Select ‘KYC’ from the drop-down menu accessed by selecting the arrow next to your Username.
2. Click red 'ADD KYC' button and a pop up form will appear.
3. Choose the document type, the expiry date and any note    s you wish to add.
4. Click 'CHOOSE FILE' to navigate to the file for your scanned document.
5. Click 'UPLOAD'
6. Repeat above steps for further identification documents.
 
Once we receive and verify the information. We can process your transaction.

CHANGE PASSWORD
  1. Select ‘PERSONAL INFO’ from the drop-down menu accessed by selecting the arrow next to your Username.
  2. Select ‘CHANGE PASSWORD’ button.
  3. You will be presented with a box where you can change your password.
  4. Click ‘SAVE’
MY ACCOUNT IS LOCKED

Contact Customer Services from your registered email with your username, full name, date of birth and address to arrange for a link and instructions to be sent to reset your password.

PAYMENTS

HOW TO DEPOSIT?
  1. Click the red ‘DEPOSIT’ at the top of the screen (on mobile click the player icon top left)
  2. Enter your deposit amount (in Naira) in the relevant box in the popup window. There is no cost to deposit.
  3. Follow the on-screen instructions to enter your card details and deposit.
DEPOSIT HAS BEEN DECLINED
  1. Check the payment details are correct. You can review and amend your payment details on the Deposit page.
  2. Check you are entering the correct Card Security Number (CV2). Your CV2 is the last three digits on the signature strip on the back of your card.
  3. For reasons beyond our control, some card issuers may block transactions to gaming companies. We would advise you to contact your card issuer in this instance.
HOW DO I WITHDRAW MY WINNINGS?

1.      Select ‘WITHDRAWALS’ from the drop-down menu accessed by selecting the arrow next to your Username
2.      Select your withdrawal method and click ‘MANUAL WITHDRAWAL’
3.      Enter your bank name, withdrawal amount and bank account number in the pop-up form and click ‘WITHDRAWAL’

There is no fee for withdrawal. It’s completely free.

HOW LONG DOES A WITHDRAWAL TAKE TO PROCESS?

The amount of time that your deposit or withdrawal will take will vary depending on your payment method.

WHERE CAN I VIEW INFORMATION ABOUT MY PREVIOUS TRANSACTIONS?

1.      Select ‘PERSONAL INFO’ from the drop-down menu accessed by selecting the arrow next to your Username.
2.      From the subsequent menu. Select ‘FINANCIAL’ to see your deposits and withdrawals.

ARE THERE ANY FEES WHEN WITHDRAWING?

There are no fees. It's completely FREE!!

HOW MUCH CAN I WITHDRAW?

You can withdraw up to N250,000 instantly.

The minimum withdrawal is N1000

For amounts over this we may require you to verify your identity by providing some documentation.

To upload your documents please follow the steps below:

1. Select ‘KYC’ from the drop-down menu accessed by selecting the arrow next to your Username.
2. Click red 'ADD KYC' button and a pop up form will appear.
3. Choose the document type, the expiry date and any notes you wish to add.
4. Click 'CHOOSE FILE' to navigate to the file for your scanned document.
5. Click 'UPLOAD'
6. Repeat above steps for further identification documents.

Once we receive and verify the information. We can process your transaction.

Please email: support@234bet.com if you need further information on withdrawing a larger amount.

PLACING BETS

PLACING A SINGLE BET

To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet.

You can place different kind of bets: singles, multiples and system (combined) bets.

Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

PLACING AN ACCUMULATOR (ACCA)

An ACCA (or accumulator) bet allows you to combine selections for higher returns.

To place an ACCA bet (a bet on two or more selections all to win):

  1. Choose ‘SPORTSBOOK’ from the top red navigation bar
  2. Select a Sport from the left-hand menu e.g. Football
  3. Select a Market from the middle section displaying teams/players and odds by clicking on the relevant odds.
  4. Choose another Market or team/player and click their relevant odds.
  5. Select the ACCA option at the top of the Bet Slip.
  6. When you have finished choosing selections, enter your stake in the ‘BET SLIP’ on the right-hand side.
  7. Once happy with your selections, select PLACE BET.

 

PLACING A COMBINED (COMBI) BET

What is a COMBI bet?

A COMBI bet allows you to combine selections in different permutations for higher returns.

For example, with four selections:

Arsenal = A
Brighton = B
Chelsea = C
Dortmund = D

If you fully combine the events, the possible combinations will be:

4 Singles - A, B, C, D
6 Doubles- AB, AC, AD, BC, BD, CD
4 Trebles- ABC, ABD, BCD, ACD
1 4-Folds- ABCD

If Arsenal (A) lose and the others win, all the bets containing A are losers and all combinations without A are winners.

For more information on these and other types of bet please visit: https://en.wikipedia.org/wiki/Glossary_of_bets_offered_by_UK_bookmakers

To place a COMBI bet (a bet on two or more selections to win in various combinations):

  1. Choose ‘SPORTSBOOK’ from the top red navigation bar
  2. Select a Sport from the left-hand menu e.g. Football
  3. Select a Market from the middle section displaying teams/players and odds by clicking on the relevant odds.
  4. Choose another Market or team/player and click their relevant odds.
  5. Select the COMBI option at the top of the Bet Slip.
  6. When you have finished choosing selections, you can enter your stake for the various combinations of doubles, trebles 4-folds, 5 folds etc in the ‘BET SLIP’ on the right-hand side.
  7. You can choose the combinations and stakes you require, and the total stake is automatically adjusted
  8. Once happy with your selections, select PLACE BET.
SAVING A BET/ENTERING A BET CODE

To save a bet:

  1. Follow the procedure for placing a single above but select ‘SAVE’ when finished.
  2. You will be given a code which you can use to retrieve this exact bet at a future time.

To retrieve a ‘SAVEd’ bet or enter a Bet Code.

  1. In the bet slip enter your code next to the red button marked ‘LOAD’
  2. Your bet will appear in the bet slip for you to review.
  3. You may now select PLACE BET when ready.
WHERE CAN I SEE MY PREVIOUS BETS?

Your previously placed bets can be found under MY BETS on the right-hand side of the screen above the bet slip. From here you can see a brief overview of the last bets placed or you may click the red ‘VIEW ALL MY BETS’ button for a more detailed report.
(on mobile click the player icon top left and select HISTORY)

WHAT IS THE MAXIMUM/MINIMUM BET SIZE?

The maximum bet size depends on the Sport or market you are selecting.

The minimum bet size is 100 NGN.

WHAT IS AN ASIAN HANDICAP?

Asian Handicaps are a type of Football market and are available under the heading ASIANS within selected fixtures.

Whole Line Asian Handicaps (e.g. -1.0)

If you placed a -1.0 Whole Line Asian Handicap bet on a team, then you would deduct one goal from that team's score once the match was over.

For example, if the result was 2-0 to your team, the final result after applying the handicap would be 1-0 and your bet would win.

For Whole Line Asian Handicaps, bets are void and your stake is refunded if the match ends in a draw after the handicap is applied.

So, if the team you placed a -1.0 Asian Handicap bet on wins by one goal, then the result would be a draw after the handicap is applied and your stake would be refunded. If the match result was a draw, then your bet would lose.

Where Asian Handicap bets are placed LIVE In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The score is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this.

Half Line Asian Handicaps (e.g. +0.5)

Half-line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.

So, if you placed a +0.5 Asian Handicap bet on a team, your bet would win if the result was 1-1 because the amended result would be 1.5-1 to your team after the handicap was applied.

Split Line Asian Handicaps (e.g. -1.0, -1.5)

Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided, with half of the total stake going on the Whole Line Asian Handicap and half on the Half Line Asian Handicap.

HOW LONG DO BETS TAKE TO BE SETTLED?

We aim to settle bets as quickly as possible and as soon as the results are available. In some instances, there may be a slight delay whilst we wait for confirmation of the results.

MY BET IS INCORRECTLY SETTLED

There may be occasions where the returns from your bet differ slightly to those quoted at the time of bet placement.

This can be due to reasons such as:

Dead-Heat Rule
A dead-heat is where two or more participants finish the event in a tied position.

Any bets on these participants are settled according to dead-heat rules.

For example, if two participants finish in first position in an event, all bets placed on any of the two participants are settled as winners at a half of the stake at the full odds taken.

e.g. Player A 1000 NGN at 10/1 dead-heats for first place. The bet will return 500 NGN at 10/1.

Player A 1000 NGN at 10/1 dead heats for first place with two others, the bet returns 333.33 NGN at 10/1.

Obvious/Palpable Error
This is when the odds or line quoted at the time of bet placement are clearly incorrect.

After the error is rectified the bet will be resettled at the correct odds. For further information, please refer to our Terms and Conditions.

 

WHY IS MY BET 'VOID'?

A Void settlement means that your stake has been returned to you as your selection did not take part or was placed after the market had started. You can check the relevant sports Rules section for further information.

HOW IS MY BET SETTLED WHEN A PARTICIPANT DOESN'T PLAY?
Should any of your selections not participate in an event and be deemed Void, the following rules will apply. For singles your stake will be refunded, for multiples the bet will stand and be settled on the remaining selections. For example, if you placed a treble and one selection is declared Void, the bet will be settled on the remaining two selections as a double.
CAN I CANCEL MY BET?

It is your responsibility to ensure your bets are correct at time of placement. Once you have placed and confirmed your bet, it cannot be cancelled.

WHAT IS CASH OUT?

When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.

WHERE CAN I FIND RESULTS?

Results can be found at many sites for example https://www.flashscore.com.ng/

Please bear in mind that our result is official and final even if on occasion it may differ to those published on results websites.

HOW TO BET ON ELECTIONS JACKPOT?
  1. Select ‘Jackpot’ at the top of the page.
  2. For each of the 23 states and Who will be president you must select who you think will win!
  3. If you think APC will win presidency or state Select 1
  4. If you think PDP will win presidency or state Select 2
  5. If you think any other candidate will win Select X
  6. Entries cost 100N.
  7. When ready click Play Now on the bet slip
  8. Get all 24 right and win 1,000,000N!! (If there are 2 or more winners, the prize will be shared)

BONUS

HOW DOES THE DEPOSIT BONUS OFFER WORK?
When you deposit you have the option whether you wish to use that deposit as one of the deposit bonuses. You must activate the BONUS button at the deposit stage otherwise the bonus will not count for that deposit. 1. Click the red ‘DEPOSIT’ at the top of the screen (on mobile click the player icon top left) 2. Enter your deposit amount (in Naira) in the relevant box in the popup window. 3. You will then be presented with a screen asking you to either ACTIVATE THE BONUS or PROCEED PAYMENT 4. If you wish this deposit to count for bonus click ACTIVATE otherwise click PROCEED PAYMENT. 5. Follow the on-screen instructions to enter your card details and deposit. Your first deposit bonus gives you 100%, so if you deposit 1000N we will give you 1000N. You must bet three times your initial deposit to release the bonus so once you have placed 3000N at odds of 2.34 or greater the bonus will be available for you to bet with. Your next 3 give you 50%, 25% and then 150% on your 4th deposit.